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Stacey Oliver-Knappe, Owner

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Our Blog

December 29, 2017

Once upon a time...

I was teaching The Secret to Customer Service Excellence for a client and had this exchange with a participant.   For context, this client worked with families dealing with end of life issues.

Me: “I encourage you to not use the word ‘Unfort...

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Stacey's Book


"Training Compassionate Service in a Cynical World."  

Stacey's Chapter

Stacey, and an exciting group of her HR peers, authored this anthology for our interesting times.


From Amazon Review:

"This book is a Must Have, Must Practice for any workplace."


Contact us to purchase your book today.