© 2019 The Customer Service Gurus, LLC

(407) 495-0846

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About The Customer Service Gurus

Stacey Oliver-Knappe  

Chief Consultant,


Previous Roles

Vice President, Human Resources and Training

Training Manager

Adjunct Professor

IT Learning Specialist

Instructional Designer

Hospitality Hostess

Call Center Agent

Quality Coach

Thank you for visiting our website! I am glad you are here.


As a former frustrated HR executive, I could not find effective training programs off-the-shelf.   Especially classes that addressed customer service, which seemed focused on fluff that wouldn't work in my reality. There was a need for something better.


We created that something better.  We use an unique hybrid approach to create our solutions.  We developed an effective shell for the most common employee challenges, but customize the shell to the individual organization's issues, workforce, and personality.


Our programs, consulting services, and speaking engagements, focus on your real world problems. We ask questions, mystery shop your organization, and develop a strong relationship with you, before we ever step in front of your group. 


I am proud and excited about the value we add to organizations, and how employees seem to light up after we leave.


When I am not serving our clients, I love to travel and cruise.  I have been fortunate to see Norway, Egypt, Australia, and most recently all 50 United States. I kickbox, and keep telling myself I am training for my next marathon.


Please feel free to send me an email. I would love to hear from you at stacey@thecustomerservicegurus.com.


Wishing you the best!


The Team

Our team rocks! 

We are a team of experts to help organizations grow and thrive. Some of our disciplines include academia, hospitality, market research, and call center operations. Only the best of the best join The Customer Service Gurus.


When a team member visits your place of business, you can be confident they will deliver an exceptional program, be professional and enjoyable to work with, and genuinely care about your results.


We succeed only when you do!


The Customer Service Gurus Enthusiastically Participates and Supports these Organizations