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Stacey Oliver-Knappe, Owner

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Our Blog

April 5, 2018

A few weeks ago, I had an issue with my smart phone. 

It was not accessing any cellular service.  This was my business phone, it had been two days, and no phone service means no business.  This was bad. 

I tried the chat function.  After 20 minutes of the emplo...

January 12, 2018

Workplace training comes in all shapes and forms.  We moved from strictly in-class room, to computer e-learning, to blended learning.  The one word that also seems to go along with many of training initiatives is the description BORING. 

The PowerPoint is read...

December 29, 2017

Once upon a time...

I was teaching The Secret to Customer Service Excellence for a client and had this exchange with a participant.   For context, this client worked with families dealing with end of life issues.

Me: “I encourage you to not use the word ‘Unfort...

November 16, 2017

Recently, I participated in a 10 day business challenge blitz from Spiritual Bada&* Entrepreneurs, and one of the challenges was to share three personal stories. The sponsor of the blitz, Amethyst Mahoney’s idea is these stories not only shape us, who we become as adul...

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Stacey's Book

Compassion@Work

"Training Compassionate Service in a Cynical World."  

Stacey's Chapter

Stacey, and an exciting group of her HR peers, authored this anthology for our interesting times.

 

From Amazon Review:

"This book is a Must Have, Must Practice for any workplace."

 

Contact us to purchase your book today.